Privacy Policy

Last Updated: 02 Jan, 2026

• 1. We collect customer details such as name, phone number, address, and email to process and deliver orders.
• 2. Customer data is stored securely and used only for communication and invoicing purposes.
• 3. Payment information such as card or UPI details is processed through secure third-party payment gateways. Mahakali does not store any financial details.
• 4. We may send SMS/WhatsApp/email promotions to customers for new offers. Customers may request to opt out anytime.
• 5. We may use cookies to improve user experience, enhance website functionality, and track visitor patterns.
• 6. We do not sell, rent, or distribute any personal information to external companies except logistics/delivery partners.
• 8. Any personal details shared during customer support interactions (calls, messages, or chats) are used only for resolving queries and improving services.
• 9. We may collect non-personal analytical data such as browser type, device information, pages visited, and session duration to improve website performance.
• 10. Customer data may be shared with service providers such as installation teams, warranty service partners, or support agents, strictly for order-related services.
• 11. In case of legal requirements or government requests, we may disclose information as mandated by law.
• 12. Reviews, feedback, or testimonials shared by customers may be displayed on the website or social media platforms, with or without minimal identification (name and city).
• 13. Users below the age of 18 should use the website only under the supervision of a parent or guardian.
• 14. If any changes are made to our Privacy Policy, they will be updated on this page. Continued use of the website implies acceptance of revised policies.